Repair

Navigating the repair process after an emergency can feel overwhelming, especially when insurance is involved. Our team is here to guide you through each step, ensuring your property is restored quickly and efficiently while working directly with your insurance company. Here’s how the process typically works:

1. Emergency Response and Initial Assessment
When disaster strikes, contact us immediately. Our emergency response team will arrive quickly to assess the damage and take any necessary steps to secure your property. We document the damage thoroughly with photos and detailed notes, which are essential for the insurance claim process.

2. Damage Mitigation and Temporary Repairs
Before starting full repairs, we focus on preventing further damage by thoroughly cleaning and drying the structure according to IICRC standards. This process may involve water extraction, setting up drying equipment, and removing initial damaged materials such as flooring, baseboards, and drywall. These crucial steps are typically covered by insurance as part of the mitigation process.

3. Estimate and Insurance Claim Assistance
Once the property is secure, our team creates a detailed repair estimate for your insurance company, using industry-standard software to ensure a fair assessment. We communicate directly with your insurance adjuster, providing all documentation needed to facilitate a smooth claims process.

4. Approval and Planning
After the estimate is reviewed and approved by your insurance company, we finalize the repair plan, working with you to schedule and coordinate any major restoration steps. We keep you informed and provide clear timelines, so you know what to expect.

5. Restoration and Repair
Our certified professionals carry out the repairs using high-quality materials and skilled techniques. We handle everything from structural repairs to interior finishes, ensuring your property is safe, functional, and restored to its pre-loss condition.

6. Final Walkthrough and Claim Completion
Once repairs are complete, we conduct a final walkthrough with you to ensure all work meets your standards. We also provide any final documentation your insurance company may require, helping you close the claim.
Our goal is to make the restoration process as smooth as possible, so you can focus on moving forward. From start to finish, we’re here to support you every step of the way.

Insurance policy holders have specific rights including:

• The right to receive the coverage they paid for.
• The right to timely and fair claims processing.
• The right to appeal denied claims.
• The right to name or change beneficiaries.
• The right to transfer ownership.
• The right to cash value and dividends (if applicable).
• The obligation to provide accurate information and pay premiums on time.
• The obligation to comply with policy terms.